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How 988w Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our lobby — and how we protect it.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie ControlsData Access RequestsRetention Limits
988w How 988w Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply technical and organisational measures across every part of the account lifecycle — from the moment you register to the point your session ends. Here is how each area works in practice.

Payment Data Security JazzCash, Easypaisa and Raast transaction data passes through encrypted channels. We store only the reference ID needed for withdrawal matching — not your wallet PIN or full account credentials.
Cookie and Tracking Controls We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences through your browser settings at any time without affecting core account functions.
Account Access and OTP Verification Every login triggers an OTP sent to your registered mobile number. This one-time code expires within a short window, meaning even if your password is compromised, access requires your physical device.
Data Retention and Deletion We retain account data for as long as your account is active and for the period required by applicable law after closure. Once that window passes, data is deleted or anonymised in line with our internal schedule.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, correct or delete your personal data, or if you have questions about how we handle your JazzCash or Easypaisa payment records, our support team is the direct route. Raise a privacy request through any of the channels below and we will acknowledge it promptly and work through it with you.

Email Support Send your data request or privacy question to our support email. Include your registered account number so we can locate your records quickly and respond accurately.
Live Chat Open the live chat widget from any page in your account area. State that your query is a privacy matter and the agent will escalate it to the data team.
Account Help Centre Your account dashboard includes a Help section where you can submit a formal data request form. This creates a ticket with a reference number you can track.

Common Questions About Your Privacy at 988w

These are the questions we actually get from account holders about data, cookies, payment records and how to make changes. Each answer reflects how our systems work in practice.

We collect your name, email, phone number and, where identity verification is required, a copy of your ID. Your device IP and browser type are also logged automatically at login.

No. We store only the transaction reference ID returned by the payment processor. Your wallet PIN and full account number are never held on our servers after the transaction completes.

Yes. Contact support via live chat or the Help Centre form in your account dashboard. Include your account number so we can compile and return your data file without delay.

Submit a deletion request through the account Help Centre or by emailing support. We will process it within the timeframe required by applicable local law and confirm once it is done.

We do not sell or share your data with marketers. Data goes only to payment processors handling JazzCash, Easypaisa and Raast transactions, and to fraud-screening partners under equivalent data obligations.

We retain your data for the period required under applicable law following account closure. After that window, records are deleted or anonymised in line with our internal retention schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.